Glossary
What is Inbound vs. outbound AI calling?
Inbound AI calling is when the AI answers calls patients place to the practice. Outbound AI calling is when the AI places calls to patients, for appointment reminders, recall outreach, waitlist offers, or follow-ups. A complete AI front desk does both.
By Alex Le, Echo product teamUpdated July 2026
Inbound protects patient access (no busy signals, no voicemail). Outbound protects revenue and continuity of care (fewer no-shows, fuller schedules, recall lists that actually get worked).
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