Glossary
What is AI front desk?
An AI front desk is software that handles a healthcare practice's patient communication automatically, the way a human receptionist would, but available 24/7 and at unlimited call volume. That includes inbound and outbound calls, texts, emails, and digital forms.
Unlike a traditional phone tree, an AI front desk holds a natural, two-way conversation. It can schedule appointments, answer common questions, send reminders, work recall lists, and route urgent issues to staff, then log every interaction back into the practice's systems.
Echo is an AI front desk built specifically for healthcare. It works alongside an existing EHR and phone system rather than replacing them, and signs a Business Associate Agreement (BAA) before going live.
Ready when you are
See the AI receptionist answer your calls.
A 30-minute demo is the fastest way to understand what an AI receptionist can do for your practice.