An AI front desk is software that handles a healthcare practice's patient communication automatically, the way a human receptionist would, but available 24/7 and at unlimited call volume. That includes inbound and outbound calls, texts, emails, and digital forms.
Unlike a traditional phone tree, an AI front desk holds a natural, two-way conversation. It can schedule appointments, answer common questions, send reminders, work recall lists, and route urgent issues to staff, then log every interaction back into the practice's systems.
Echo is an AI front desk built specifically for healthcare. It works alongside an existing EHR and phone system rather than replacing them, and signs a Business Associate Agreement (BAA) before going live.
Hear it for yourself
A real call from inquiry to booked appointment.
Press play and read along. Echo answers, switches language mid-call, reads live openings straight out of the calendar while it is still talking, then writes the booking back into it. Nothing is left queued for staff to finish afterwards.
