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Glossary

What is AI calling?

AI calling is the use of artificial intelligence to place and receive phone calls in a natural spoken voice. The AI understands what the caller says, responds in real time, and completes tasks like booking an appointment, all without a human on the line.

By Alex Le, Echo product teamUpdated July 2026

AI calling combines speech recognition, large language models, and speech synthesis so the system can listen, reason, and speak. In healthcare, AI calling is used for inbound reception (answering patient calls) and outbound outreach (reminders, recalls, and waitlist offers).

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