Turn every call and referralinto booked appointmentsfor the practices healthcare can't staff

About Echo Booking

Do no harm. Expand access to care.

Echo Booking is an AI receptionist for radiology practices, imaging centers, and medical practices, built by Echo Health Solutions. It answers every call, text, email, and faxed order or referral 24/7 in 70+ languages, and books exams and appointments directly into the practice's RIS or EHR under the practice's own scheduling rules.

We're building the safest, most reliable, and most human AI receptionist in healthcare. Two rules guide everything we build: do no harm, and expand access to care. Echo works alongside your existing RIS or EHR and phone system, answers in under a second, and is HIPAA-compliant with a signed BAA from the first call, so a practice can say yes to every patient who reaches out, in their language, at any hour.

Every healthcare practice runs on the same handful of people at the front desk, and those people are talented, caring, and completely overwhelmed. They can't check in the lobby, verify insurance, and answer a ringing phone at the same time. So calls go to voicemail. Reminders don't get made. Recall lists sit unworked. Patients wait on hold, or give up, and access to care quietly shrinks.

We built Echo because that gap isn't a staffing failure. It's a math problem. There is more communication work than any front desk can physically do. Echo is the AI front desk that absorbs the repetitive, high-volume call, text, email, and form work, so the humans can focus on the patients in the room, and so no patient gets turned away by a phone tree.

Radiology is where that math is hardest. One imaging exam starts as a faxed order someone has to key in, needs eligibility checked and often a prior authorization, has to land in the right modality and room with the right prep and safety screening, and ends with a patient calling to ask whether results are back. Echo is built to run that whole loop, from the incoming call, text, email, or fax to the results-ready notice and the follow-up recall, and the same loop runs for any imaging center or medical practice.

Echo works alongside your existing RIS or EHR and phone system, answers in under a second, and is HIPAA-compliant from the first call. Safe by design, available to every patient. It's healthcare communication on autopilot, built to do no harm.

We think the next decade of healthcare looks very different from the last. Doctors will spend their days doing the work only they can do, seeing patients, making decisions, and practicing medicine, supported by a lean clinical team instead of a sprawling back office.

The front desk, the phones, the inbox, the recall list, the insurance follow-ups, the vendor coordination, all of it runs on its own. The calendar stays full without anyone babysitting it. Patients get answers in seconds, in their language, at any hour. Echo is the first piece of that future.

Four principles keep us honest about what that means in practice.

Echo is HIPAA-compliant by design, with clinical guardrails and clean handoff to a human anytime a conversation calls for one. Calls and two-way patient texting are encrypted, recordings and transcripts are stored securely, and we sign a Business Associate Agreement (BAA) with every customer before they go live. Read Echo's BAA and how Echo handles PHI, explore the AI calling glossary to understand the terms, or see Echo in action across every specialty.