Turn every call and referralinto booked appointmentsone flat fee

Two plans: Base at $499 a month and Pro at $599 a month. The fee is sized by your providers and your locations, quoted in writing before you sign, so it is one number you can budget for the year. There is no per-call rate, no per-minute meter, no bundle, and no overage.

Because a call count is a meter, and a meter makes every extra patient feel like a cost. Providers and locations are numbers you already know, they do not change month to month, and they are the honest measure of how much work Echo takes on. You get one flat number, in writing, before you sign, and it only changes when you decide to add a provider or open a location.

Base is everything to do with calls: answering, booking into your EHR under your rules, recall and reminders by phone, recordings and transcripts, and HIPAA with a signed BAA. Pro adds unlimited texting, online booking, web chat, and insurance verification.

There is a one-time onboarding fee, quoted with your monthly fee. It covers white-glove onboarding, script creation, your EHR or PMS integration, and a two-week trial with real patients. The amount depends on the system and the scope of the integration, which is why it is quoted rather than listed.

Yes. Onboarding includes a two-week trial with real patients, on your own line and booking into your real schedule. A sandbox on a test number only tells you what Echo sounds like; this tells you whether it works for your practice.

Every plan is month to month, with no lock-in and no notice period. You can switch to yearly billing at any time for 10% off.

Locations are one of the two things that size the fee, so a second location is a step up you agree to when you open it, not a second subscription. It is still one flat number on one bill. Multi-site groups and DSOs get the fee, the master service agreement, and the integration scope quoted together.

Every system on our integration roster is included in the monthly fee: eClinicalWorks, Athena, PrognoCIS, Practice Fusion, NextGen Office, Prompt, Acuity Scheduling, Open Dental, and Dentrix Ascend live, and Epic in beta. The connection itself is set up during onboarding. Systems not yet on the roster are scoped before you sign. PrognoCIS also carries that vendor's own per-practice fees.

Yes. Calls and two-way patient texting are encrypted, transcripts are stored securely, and Echo signs a Business Associate Agreement (BAA) before your agent goes live. It is included at every size.