Turn every call and referralinto booked appointmentsunlimited calls, one flat fee

One flat monthly fee, starting at $499, with unlimited AI calls. The fee is sized by your providers and your locations, quoted in writing before you sign, so it is one number you can budget for the year. Texting, email, and insurance verification are flat add-ons you can turn on when you want them. There is no per-call rate, no per-minute meter, no bundle, and no overage.

Yes. Echo answers every call your practice gets, inbound and outbound, day and night, and the count never touches the bill. Your busiest month costs what you budgeted. Every extra patient who calls is upside, not a line item.

Because a call count is a meter, and a meter makes every extra patient feel like a cost. Providers and locations are numbers you already know, they do not change month to month, and they are the honest measure of how much work Echo takes on. You get one flat number, in writing, before you sign, and it only changes when you decide to add a provider or open a location.

The base fee is everything to do with calls: answering, booking into your EHR under your rules, recall and reminders by phone, recordings and transcripts, monitoring, support, and HIPAA with a signed BAA. Two-way texting, email, and insurance verification are add-ons, each a flat line on the same bill. Most practices start with calls and add channels later.

There is a one-time onboarding fee, quoted with your monthly fee. It covers connecting your EHR or PMS, loading your scheduling rules, and the pilot where you hear Echo answer inside your own system before it goes live. The amount depends on the system and the scope of the integration, which is why it is quoted rather than listed.

No. A sandbox trial on a test number tells you what Echo sounds like, not whether it works with your schedule. Onboarding ends with you calling Echo on your own line and watching it book into your real system. That is the trial, and it is the one that matters.

Annual billing is prepaid for the year at a discount. Month to month there is no commitment and no notice period. Your quote shows both.

Locations are one of the two things that size the fee, so a second location is a step up you agree to when you open it, not a second subscription. It is still one flat number on one bill. Multi-site groups and DSOs get the fee, the master service agreement, and the integration scope quoted together.

A front desk hire is a wage for a fixed block of hours, plus benefits, payroll tax, and cover when they are out. They take months to become productive and still answer one call at a time. Echo answers every line at once, day and night, for one flat fee you can budget for. It is not a replacement for your team; it takes the repetitive calls off them.

Every system on our live integration roster (Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve Dental, PrognoCIS, eClinicalWorks, Practice Fusion, NextGen Office, Athena, Prompt, and Acuity Scheduling) is included in the monthly fee. The connection itself is set up during onboarding. Systems not yet on the roster are scoped before you sign. PrognoCIS also carries that vendor's own per-practice fees.

Yes. Calls and two-way patient texting are encrypted, transcripts are stored securely, and Echo signs a Business Associate Agreement (BAA) before your agent goes live. It is included at every size.