Turn every call and referral into booked appointments

Echo Booking is an AI receptionist for radiology and medical practices, built by Echo Health Solutions. It answers every call, text, email, form, and faxed referral, around the clock and in 70+ languages, and books exams and appointments directly into your RIS or EHR under your own scheduling rules rather than leaving your front desk a task to finish.

Echo is held to a clinical standard, not a chatbot one. It stays inside the clinical guardrails you set, never invents a medical answer, and hands off to a human the moment a conversation needs one. Calls and texts are encrypted, and Echo signs a Business Associate Agreement with every customer before go-live.

Echo answers in under a second, at any hour, in 70+ languages, so the patients who used to fall through the cracks reach the practice instead of a voicemail: after-hours callers, patients who don't speak English, and the ones who hang up on hold. Reaching every patient is part of doing no harm.

Yes to both. Echo is built for healthcare: calls are logged, patient texting is encrypted, and recordings, transcripts, and summaries are stored securely. We sign a Business Associate Agreement with every customer before they go live, and patient conversations are never used as training data.

Echo has direct two-way integrations with AbbaDox, Exa RIS, RamSoft, Karisma, Aura, Visage, Synapse RIS, Epic, Oracle Health, MEDITECH, eClinicalWorks, Athena, PrognoCIS, Practice Fusion, NextGen Office, Prompt, Acuity Scheduling, WebPT, Open Dental, Dentrix Ascend, Curve Dental, Oryx, Dentrix, Eaglesoft, and Denticon, and new systems are added regularly. Two-way means Echo reads your live schedule and writes appointments, reschedules, and notes back into the chart in real time, rather than into a separate inbox your staff has to re-enter.

Yes. Imaging runs on two inbound streams, patients calling and referring offices sending orders, and Echo answers both on the line you already use. It books by modality, protocol, and prep rather than by the next open slot, sends screening and prep instructions ahead of the visit in 70+ languages, answers report-status calls, and runs the reminders that keep an MRI or CT block from going idle. See Echo for radiology.

Yes. Echo reads every inbound fax the minute it lands. A referral or imaging order from another office goes into referral intake: Echo reaches the patient, books the exam or first visit, and requests the outside chart. Faxes from patients, pharmacies, and payers are read and worked like any other message, so nothing waits in a tray.

Three steps. First, setup: we configure the agents with your existing scripts, protocols, providers, visit types, and booking rules. Second, go live: Echo starts taking calls, texts, and forms on the number your patients already call, across every location. Third, monitor: every interaction lands in real-time dashboards with transcripts and summaries, and you get a push notification only when something needs a human.

It books them. Echo schedules, reschedules, and cancels directly in your RIS or EHR while the patient is still on the line, then writes the note back. There is no task queue, no transcript to re-key, and nothing waiting for your front desk in the morning.

Most callers do not, and Echo never pretends otherwise: it identifies itself honestly if asked. It answers in under a second in natural speech, handles interruptions, and speaks more than 70 languages. Any caller who would rather speak to a person is transferred to one.

It hands the call off. Echo transfers to your team whenever the caller asks, or when a conversation moves outside the rules you have set, and whoever picks up gets the conversation already summarized instead of starting cold.

Echo does, on the number patients already call. It answers every line at once, so nobody gets hold music during the Monday rush, and it keeps answering at 3am, on holidays, and while your front desk is at lunch. Urgent calls follow the escalation rules you set.

A front desk hire runs roughly $45,000 to $75,000 plus benefits, takes months to become productive, and still answers one call at a time. Echo answers every line at once, day and night, and works recall, waitlists, and no-show rebooking too. It is not a replacement for your team; it takes the repetitive calls off them.

Neither. Echo answers on the line patients already call, and there is nothing to install. Setup takes about two hours of your team's time, spent configuring your greeting, providers, exam and visit types, and booking rules with ours, and most practices are live within a week. Hospital systems such as Epic follow their own IT approval step for the connection.

Four things. It has to be HIPAA-compliant with a signed BAA. It has to answer every call, text, and form around the clock without dropping patients. It has to work faxed orders and referrals, not just calls, and write back into your RIS or EHR so the practice works from one source of truth. And it has to hand off cleanly to a person when a call needs one.

Yes. An entire group runs under one account, one flat monthly fee, and one invoice, with unlimited AI calls across every site. The fee is sized by providers and locations, so opening a location is a step up you agree to, not a second subscription. Imaging groups and multi-site practices get the fee and integration scope quoted together.