Echo for Jane
echo
One AI receptionist for every call and text,built for Jane practices.
Echo answers every patient call and text 24/7, follows your booking rules, captures the appointment and the patient's details, triages after hours, and escalates anything urgent. The direct two-way Jane integration is in progress, and practices joining now are first in line when it lands.
Echo Booking is an AI receptionist for Jane practices. It answers every patient call and text 24/7 in 70+ languages, follows your booking rules, captures the appointment and the patient's details, triages after hours, and escalates emergencies. The direct two-way Jane integration is in progress. HIPAA-compliant, with a signed BAA.
A Jane clinic is a practitioner in a treatment room with their hands on a patient. That is the job, and it is the whole day. Jane's online booking catches the patients who are happy to book online. The phone catches everyone else: the new patient with a question, the flare-up, the person who wants to hear a human before they commit. Nobody is at the desk, because there often is no desk. Echo answers that phone. Every call, every text, day and night, in 70+ languages, following your booking rules, and it hands you the patient with the details already captured.
The problem
Where a Jane front desk falls behind
The phone rings while you are in the room
Hands-on care does not pause for a ringing phone. A physio in a forty-five minute session, an acupuncturist mid-treatment, a chiropractor with a patient on the table: none of them can pick up. The call goes to voicemail, or nowhere. The caller does not leave a message. They open a new tab and book with the clinic down the street.
Online booking only catches half the demand
Jane's online booking works, and the patients who use it are the easy ones. The rest still call, and they call for a reason. They are new, they are in pain, they are unsure which practitioner or which treatment they need. Those are your highest-value callers, and they are precisely the ones nobody is there to answer.
Practitioner and treatment are not interchangeable
A sixty minute massage is not a thirty minute one. An initial assessment is not a follow-up. Each practitioner has their own discipline, their own schedule, their own treatments they are trained to deliver. A caller who does not know the difference has to be walked through it by somebody who does, and that somebody is currently in a treatment room.
Admin gets pushed into the evening
Callbacks, voicemails, and text threads pile up while the schedule runs. They get worked through at the end of the day, after the last patient, when the person who called at 10 a.m. has already booked elsewhere. The clinic pays for the phone twice: once in lost bookings, once in unpaid hours after close.
How Echo helps
What Echo does inside Jane
Answers every call while you are in the room
Echo picks up on the number you already publish, on the first ring, whether you are mid-treatment or closed for the night. No voicemail, no callback list, no caller left to try the next clinic on their search results.
Knows your practitioners and your treatments
Echo is set up with your practitioners, their disciplines, and the treatments and durations each one offers, so it can tell a caller who is right for a shoulder injury and how long an initial assessment actually takes. It speaks your clinic's language, not a generic script.
Captures the booking in full
The practitioner, the treatment, the preferred times, the reason for the visit, and the patient's details all come off the call complete. You get a finished booking to place, not a name and a number to chase down tomorrow.
Follows your booking rules
Cancellation windows, new patient intake questions, which treatments need a longer first visit, who takes what: Echo is configured to your rules and holds the line on them, every call, without you having to be on the phone to enforce them.
Triages after hours and escalates what is urgent
Evenings and weekends are when the flare-ups call. Echo works your triage protocols, handles what can wait until morning, and escalates anything urgent to your on-call contact instead of letting it sit in a voicemail box overnight.
Answers texts too, in 70+ languages
Patients text. Echo replies, in their language, and carries the conversation to a booking the same way it does on the phone. The thread does not sit unread until you are between patients.
What Echo does
A complete front desk
built for Jane.
24/7 reception
Answers every call, day or night
Echo picks up every inbound call and text in under a second, so no patient hits voicemail and no appointment request goes unanswered.
- Sub-second pickup, around the clock
- Every call answered, never a busy signal
Booking, captured
Follows your booking rules on every call
Echo is configured to your providers, your visit types and their real lengths, and the rules you book by. It captures the appointment and the patient's details on the call and hands your team a booking that is ready to go, not a message to decipher.
- Configured to your providers and visit types
- Full patient and booking details captured on the call
Fewer no-shows
Confirms and reminds automatically
Echo sends confirmations and reminders by call and text, and handles the reschedule when a patient cannot make it, so the visit moves instead of vanishing.
- Reminders and reschedules handled end-to-end
- The missed visit gets chased, not written off
Follow-up, worked
Chases the patients who drop off
Echo reaches the patients who cancelled, missed a visit, or never rebooked, by call and text in their own language, and gets them back on the schedule.
- Lapsed patients contacted automatically
- Follow-up worked on a schedule, not when there is a free afternoon
Schedule integrity
Offers the open slot to your waitlist
When a patient cancels, Echo works down your waitlist in the order you set and books the first patient who accepts, so the gap is filled while it is still hours away.
- Waitlist auto-prioritized, 24/7
- Cancellations backfilled instead of absorbed
Always on, any language
Triages after hours in 70+ languages
After close, Echo triages urgent calls against your protocols and escalates true emergencies to your on-call contact, all in whichever language the patient speaks.
- After-hours triage with real escalation
- 70+ languages, no separate bilingual line
Better together
Echo and Jane, one source of truth.
The Jane integration is in progress
We will not tell you otherwise. Echo does not read or write your Jane schedule today. What it does today is answer every call and text, follow your booking rules, and capture the booking. Practices joining now are first in line when the two-way write-back lands.
No migration, no rebuild
Jane stays your system of record and your schedule stays exactly as you have it. Patients keep calling the number you already publish. Echo sits on top and handles the conversation.
HIPAA-compliant, BAA included
Echo is HIPAA-compliant by design, with encryption in transit and at rest, full audit logs, and role-based access, and we sign a Business Associate Agreement before the first call is answered.
How it connects
Live on Jane in three steps
Configure your front desk
Tell Echo your providers, your visit types and their lengths, how you greet patients, and how you want after-hours handled. It is configured to your rules, not a generic script.
Go live on the phones
After a dry run and the signed BAA, Echo starts answering every call and text, capturing bookings and triaging after hours.
Get the Jane write-back first
The direct two-way Jane integration is in progress. Practices already running Echo are first in line when it ships, with no change to how your front desk works.
Questions
Frequently asked
Does Echo integrate with Jane?
Straight answer: the direct two-way Jane integration is in progress and not live yet. Echo does not currently read from or write into Jane. What Echo does today is answer every call and text for your clinic, 24/7, in 70+ languages, follow your booking rules, capture the patient and the full booking details, triage after hours, and escalate anything urgent. Clinics getting set up now are first in line when the Jane integration lands.
So what happens after Echo takes a booking call?
You get the completed booking: practitioner, treatment, duration, preferred times, reason for the visit, and the patient's details, including everything a new patient record needs. It arrives ready to enter, not as a voicemail to interpret. Today that last step into Jane is yours. It takes seconds, and it happens after the patient is already secured rather than instead of securing them.
We have no front desk. Is Echo enough on its own?
That is the case Echo is built for. A practitioner in a treatment room cannot answer the phone, and the callers who do not use Jane's online booking are usually the new patients and the urgent ones. Echo answers all of them, on the number you already publish, handles concurrent callers in parallel, and never sends anyone to voicemail.
Can Echo tell callers which practitioner and treatment they need?
Yes. Echo is configured with your practitioners, their disciplines, and the treatments and durations each offers, so it can guide a caller who only knows that their back hurts to the right person and the right appointment length. It asks your intake questions on the way, so the practitioner is not starting cold.
What does setup involve, and is it HIPAA-compliant?
Setup is light. Jane stays exactly as it is: your practitioners, treatments, schedules, and online booking do not change, and there is no migration. We map your booking rules and after-hours triage protocols, then Echo starts answering the number you already publish. Echo is HIPAA-compliant and we sign a BAA before the first call is answered.
Is Echo an AI answering service for Jane practices?
Yes. Echo is a 24/7 AI answering service and phone receptionist for practices running on Jane: it answers every inbound call and text in under a second, follows your booking rules, captures the appointment and the patient's details, and escalates anything urgent, so patients never reach voicemail.
How much does an AI receptionist for Jane practices cost?
Echo Booking uses simple usage-based pricing that scales with how much your front desk hands off, so you pay for the calls, texts, and tasks Echo actually handles rather than a fixed per-seat fee. Book a 30-minute demo for a quote tailored to your practice.
Do I have to switch off Jane to use Echo?
No. Jane stays your system of record and your schedule stays exactly as it is. Echo is a layer on top that handles the calls and texts. There is no migration and no rebuild, and patients keep calling the number you already publish.
What happens after hours?
Echo answers around the clock. It triages urgent calls against your protocols, captures non-urgent booking requests for the next available time, and escalates true emergencies to your on-call contact with the patient's details already attached.
Is it HIPAA-compliant? Do you sign a BAA?
Yes. Echo is HIPAA-compliant by design, with encryption in transit and at rest, full audit logs, and role-based access, and we sign a Business Associate Agreement with every practice before the first call.
More from Echo
How Jane practices put Echo to work
After-Hours Answering Service
A large share of patient calls land when the lobby is dark. A message service writes them down; a voicemail box just collects them. Echo finishes the work instead: it books the visit, answers the question, and escalates anything urgent to your on-call path. What it genuinely cannot close overnight (the prior auth, the records request, the billing dispute) it turns into a written, assigned task, so the morning starts with a to-do list, not an archaeology dig.
Explore After-Hours Answering ServiceAI Appointment Scheduling
Scheduling is the busiest task at the front desk and the first one to bottleneck. Echo runs booking end to end: it knows which provider takes which visit, how long each slot runs, and what prep belongs with it, writes the appointment to your EHR, and sends the patient what they need to show up ready.
Explore AI Appointment SchedulingPatient No-Show Reduction
An empty slot is revenue you can't recover and a patient whose care just stalled. Echo works the problem from both ends: confirmation outreach that earns an actual reply, and waitlist backfill that moves the instant a cancellation lands.
Explore Patient No-Show ReductionComparing vendors for Jane? See our best AI receptionist for Jane guide, a 2026 side-by-side of how the options compare.
Ready when you are
Bring Echo to your
Jane practice.
See exactly how Echo answers every call, text, and form for a practice running on Jane.
