Glossary
What is Same-day backfill (waitlist automation)?
Same-day backfill is the workflow of filling a freshly cancelled appointment with another patient on the same day, automatically. An AI front desk offers the open slot to the waitlist by call and text, books the first acceptance, and updates the schedule, all in minutes.
By Alex Le, Echo product teamUpdated July 2026
Manual waitlist work usually loses the slot. By the time a staff member has called three patients, the day is half over. Automated backfill keeps high-margin chair time, hygiene slots, and procedure blocks productive.
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