Glossary
What is Natural language processing (NLP)?
Natural language processing (NLP) is the branch of AI that enables computers to read, interpret, and derive meaning from human language. In AI calling, NLP is what turns a caller's words into a structured intent the system can act on.
By Alex Le, Echo product teamUpdated July 2026
For example, NLP lets the system recognize that 'I need to move my Tuesday appointment to later in the week' is a reschedule request, extract the relevant appointment, and trigger the scheduling workflow.
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