Insurance eligibility verification is confirming, before a visit or exam, that a patient's health plan is active, that the provider is in network, and what the plan covers and what the patient may owe. It is usually done through the payer's electronic eligibility check, the standard 270/271 transaction, or the payer's portal.
Done at the check-in window it is too late: a coverage problem found then means a cancelled visit or a surprise bill. Done at booking, it also surfaces the exams that need prior authorization early enough to get it.
Echo Booking checks eligibility and benefits with the payer as part of booking and flags prior authorization needs and patient balances, so coverage is settled before the patient arrives.
Hear it for yourself
A real call from inquiry to booked appointment.
Press play and read along. Echo answers, switches language mid-call, reads live openings straight out of the calendar while it is still talking, then writes the booking back into it. Nothing is left queued for staff to finish afterwards.
