Glossary
What is Conversational AI?
Conversational AI is technology that lets a computer understand and respond to natural human language in a back-and-forth dialogue, across voice or text. It is the foundation that makes AI calling and AI texting feel like talking to a person rather than a menu.
By Alex Le, Echo product teamUpdated July 2026
Conversational AI systems combine natural language understanding (to interpret intent), dialogue management (to track the conversation), and natural language generation (to reply). Quality depends on how well the system handles interruptions, accents, and unexpected detours in the conversation.
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