Glossary
What is Business Associate Agreement (BAA)?
A Business Associate Agreement (BAA) is a legal contract between a healthcare provider and a vendor that handles patient health information on its behalf. It binds the vendor to HIPAA's safeguards and defines how protected health information may be used.
By Alex Le, Echo product teamUpdated July 2026
Any AI calling or texting vendor that touches patient data must sign a BAA before going live. Echo signs a BAA with every customer as a standard part of onboarding.
HIPAA compliant · BAA included
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