An AI receptionist builtfor healthcare bpos & call centers

Alongside. Echo is an automation layer that sits in front of your existing queues and resolves the high-volume tier-1 contacts, then escalates anything complex to your live agents with full context. Your team handles the work that needs a human, and Echo absorbs the rest so you can staff to baseline instead of peak.

Echo answers contacts at the front of the flow and hands off to your ACD or agent queue when escalation rules trigger, so warm and complex contacts still route to people. Because Echo picks up in under a second and scales without a concurrency ceiling, it absorbs the volume that would otherwise push ASA and abandonment past your thresholds. Disposition and contact data flow into your reporting so SLA performance stays visible.

Yes. Echo can be configured per program with each client's name, greeting, scripts, and brand voice, so to the patient it sounds like that provider's front desk. You can offer it as a differentiated capability under your own service umbrella across multiple accounts.

Echo supports per-client configuration, so each program runs against its own EHR or PMS, scheduling rules, triage logic, and escalation paths. You can run several clients in parallel without cross-contamination, and onboarding a new account means connecting its system and loading its configuration rather than rebuilding from scratch.

Yes. Echo is HIPAA-compliant and operates under a BAA, which lets you extend coverage to your provider clients within their compliance requirements. Escalations and handoffs to your agents carry the captured context securely so no information is lost at the transfer.

Yes. Echo runs across every site in a healthcare bpos & call centers network and books into each office's own system in real time, under that office's own scheduling rules. Locations do not have to share a calendar, a phone number, or even the same EHR, and no site has to change how it schedules to join.

Echo checks eligibility and benefits before the visit, and applies the same standard at every location. That consistency is the point for a network: verification tends to be done well at the sites with the staff for it and skipped at the ones without, which is where the write-offs collect.

Echo goes live office by office, each site deployed within 1 week: that site's providers, visit types, and booking rules configured with Echo's team. There is no migration and no new software for staff to learn, and a newly acquired practice is added to the same template rather than onboarded from scratch.

Echo is one flat monthly fee with unlimited AI calls, sized by providers and locations, quoted in writing, so the network has one number to budget across every site. Texting, email, and insurance verification are flat add-ons. For a multi-site network the fee, the MSA, and the integration scope are quoted together, in writing.

Echo has direct two-way integrations with Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve Dental, Denticon, Oryx, Athena, eClinicalWorks, NextGen Office, Practice Fusion, PrognoCIS, Prompt, WebPT, and Acuity Scheduling. Locations do not have to run the same system: a network mid-way through a consolidation can put Echo in front of several at once, and each site keeps booking into its own.

Most callers carry on as they would with a person. Echo answers in under a second, speaks naturally, handles interruptions, and switches language mid-call across 70+ languages, which matters more across a network than at a single site because language coverage otherwise varies office by office. When a call needs a human it hands off with the conversation attached, and clinical questions are routed to your team rather than answered.

They are answered rather than queued or lost. Echo picks up every simultaneous call, so a mid-morning spike at one office does not push callers to voicemail, and it covers nights, weekends, and holidays at every site. Urgent calls are triaged against that office's protocols and escalated to its on-call contact with the patient's details attached.

Yes. Echo reports answer rate, bookings, recall recovery, and after-hours volume per office, which is the comparison a central team needs and the one that is hardest to get when every site runs its own phones. Underperforming locations show up as a number rather than as an anecdote from a regional manager.