An AI receptionist builtfor accountable care organizations

Yes. Echo runs post-discharge transitional care calls within the required window, works the eligible list to schedule annual wellness visits, and contacts chronic care management patients on their cadence. It books directly into the EHR and keeps following up with patients who don't answer the first time, which is the part overworked practices struggle to sustain.

It does. Echo integrates with each participant's system and runs the same outreach and inbound coverage everywhere, then reports centrally. You get consistent engagement across the network rather than depending on each practice's own staffing and phone habits.

Closing care gaps, completing AWVs, and following up after discharge all depend on reaching the patient, and that is the work Echo does at scale. Stronger inbound access also keeps patients connected to care instead of the ED. Echo improves the engagement and access these measures depend on, though clinical outcomes always remain in your providers' hands.

Yes. Echo logs every contact attempt, connection, and appointment booked, and rolls it up across participants into one view. Your population-health team can see who has been reached, what was scheduled, and where outreach is lagging, which feeds the documentation your programs require.

Always. Echo handles scheduling, outreach, and information, and the moment a patient raises a clinical concern or needs a nurse or provider, Echo routes them to the right person on your care team following your protocols. It extends your staff's reach without ever standing between a patient and clinical judgment.

Yes. Echo runs across every site in a accountable care organizations network and books into each office's own system in real time, under that office's own scheduling rules. Locations do not have to share a calendar, a phone number, or even the same EHR, and no site has to change how it schedules to join.

Echo checks eligibility and benefits before the visit, and applies the same standard at every location. That consistency is the point for a network: verification tends to be done well at the sites with the staff for it and skipped at the ones without, which is where the write-offs collect.

Echo goes live office by office, each site deployed within 1 week: that site's providers, visit types, and booking rules configured with Echo's team. There is no migration and no new software for staff to learn, and a newly acquired practice is added to the same template rather than onboarded from scratch.

Echo is one flat monthly fee with unlimited AI calls, sized by providers and locations, quoted in writing, so the network has one number to budget across every site. Texting, email, and insurance verification are flat add-ons. For a multi-site network the fee, the MSA, and the integration scope are quoted together, in writing.

Echo has direct two-way integrations with Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve Dental, Denticon, Oryx, Athena, eClinicalWorks, NextGen Office, Practice Fusion, PrognoCIS, Prompt, WebPT, and Acuity Scheduling. Locations do not have to run the same system: a network mid-way through a consolidation can put Echo in front of several at once, and each site keeps booking into its own.

Most callers carry on as they would with a person. Echo answers in under a second, speaks naturally, handles interruptions, and switches language mid-call across 70+ languages, which matters more across a network than at a single site because language coverage otherwise varies office by office. When a call needs a human it hands off with the conversation attached, and clinical questions are routed to your team rather than answered.

They are answered rather than queued or lost. Echo picks up every simultaneous call, so a mid-morning spike at one office does not push callers to voicemail, and it covers nights, weekends, and holidays at every site. Urgent calls are triaged against that office's protocols and escalated to its on-call contact with the patient's details attached.

Yes. Echo reports answer rate, bookings, recall recovery, and after-hours volume per office, which is the comparison a central team needs and the one that is hardest to get when every site runs its own phones. Underperforming locations show up as a number rather than as an anecdote from a regional manager.