Glossary
What is AI voice agent?
An AI voice agent is a software agent that conducts spoken phone conversations on behalf of an organization. It is configured with specific scripts, workflows, and goals, such as scheduling a patient or confirming a visit, and carries the call from greeting to resolution.
By Alex Le, Echo product teamUpdated July 2026
A voice agent differs from a simple voicebot in that it is task-oriented: it doesn't just answer a question, it completes an action. Echo's voice agents are configured per practice with its appointment types, providers, and call flows.
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