Which AI receptionists integrate with my EHR?

It means the AI reads your live schedule before it offers a time, and writes the appointment, reschedule, or cancellation back into the chart during the call. One-way means it can only read, so a person still does the data entry. A nightly sync means the booking lands hours later, and anything that happens in between is booked against a stale calendar.

Fifteen systems with direct two-way integrations: Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve Dental, Denticon, and Oryx on the dental side; Athena, eClinicalWorks, NextGen Healthcare, Practice Fusion, PrognoCIS, Prompt, and WebPT on the medical side; plus Acuity Scheduling. Practices on other systems still get full call and text coverage, and new integrations are scoped during onboarding.

Echo still answers every call, text, and web form, applies your scheduling rules, and captures the confirmed booking for your team to enter — you lose the automatic write-back, not the coverage. Custom integrations for systems not yet on the roster are scoped during onboarding under an Enterprise agreement. Ask any vendor to name your system specifically rather than accepting works with major systems.

No, and any vendor implying otherwise is proposing a project rather than a product. No practice rips out the system its clinical and billing workflow runs on to change how the phone is answered. Echo layers on top: you keep your EHR, your phone number, and your workflows, and it connects to what is already there.

Ask three questions. Does it write back, or only read? Does the write happen during the call, or on a schedule? And is it using the vendor's API or driving a browser session with stored credentials? Screen scraping breaks whenever the vendor changes a screen, and it usually violates the PMS vendor's own terms. Echo uses the systems' APIs.

Echo is listed in the Authorized column of Open Dental's own published Integrations List, which is Open Dental's classification of how a vendor writes to the database, verified 14 August 2026. That is a statement about integration method, not an endorsement, certification, or partnership — Open Dental states plainly that it does not necessarily recommend any listed company.

Echo integrates with Dentrix and, separately, with Dentrix Ascend, the cloud product. They are different systems with different connection methods, so confirm which one your office runs during onboarding. Echo is not on Henry Schein One's API Exchange authorized-vendor list, and no Dentrix authorization should be inferred from the Open Dental listing.

Connecting the system itself takes roughly 30 minutes. The part that takes longer is configuring what matters: your providers, visit types and their real lengths, booking windows, triage rules, and after-hours protocol, which runs to about two hours with Echo's team. There is no migration and no new software for staff to learn.