Turn every call, text, and email into booked appointments.

Echo Booking is an AI receptionist for dental and medical practices, built by Echo Health Solutions. It answers every call, text, email, and form for a practice, around the clock and in 70+ languages, and books appointments directly into your EHR or PMS under your own scheduling rules rather than leaving your front desk a task to finish.

Echo is held to a clinical standard, not a chatbot one. It stays inside the clinical guardrails you set, never invents a medical answer, and hands off to a human the moment a conversation needs one. Calls and texts are encrypted, and Echo signs a Business Associate Agreement with every customer before go-live.

Echo answers in under a second, at any hour, in 70+ languages, so the patients who used to fall through the cracks reach the practice instead of a voicemail: after-hours callers, patients who don't speak English, and the ones who hang up on hold. Reaching every patient is part of doing no harm.

Yes to both. Echo is built for healthcare: calls are logged, patient texting is encrypted, and recordings, transcripts, and summaries are stored securely. We sign a Business Associate Agreement with every customer before they go live, and patient conversations are never used as training data.

Echo has direct two-way integrations with Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve Dental, Oryx, Denticon, PrognoCIS, eClinicalWorks, Practice Fusion, NextGen Healthcare, Athena, Prompt, Acuity Scheduling, and WebPT, and new systems are added regularly. Two-way means Echo reads your live schedule and writes appointments, reschedules, and notes back into the chart in real time, rather than into a separate inbox your staff has to re-key.

Three steps. First, setup: we configure the agents with your existing scripts, protocols, providers, visit types, and booking rules. Second, go live: Echo starts taking calls, texts, and forms on the number your patients already call, across every location. Third, monitor: every interaction lands in real-time dashboards with transcripts and summaries, and you get a push notification only when something needs a human.

It books them. Echo schedules, reschedules, and cancels directly in your practice management system while the patient is still on the line, then writes the note back. There is no task queue, no transcript to re-key, and nothing waiting for your front desk in the morning.

Most callers do not, and Echo never pretends otherwise: it identifies itself honestly if asked. It answers in under a second in natural speech, handles interruptions, and speaks more than 70 languages. Any caller who would rather speak to a person is transferred to one.

It hands the call off. Echo transfers to your team whenever the caller asks, or when a conversation moves outside the rules you have set, and whoever picks up gets the conversation already summarized instead of starting cold.

Echo does, on the number patients already call. It answers every line at once, so nobody gets hold music during the Monday rush, and it keeps answering at 3am, on holidays, and while your front desk is at lunch. Urgent calls follow the escalation rules you set.

A front desk hire runs roughly $45,000 to $75,000 plus benefits, takes months to become productive, and still answers one call at a time. Echo answers every line at once, day and night, and works recall, waitlists, and no-show rebooking too. It is not a replacement for your team; it takes the repetitive calls off them.

Neither. Echo answers on the line patients already call, and there is nothing to install. Most practices are live in about two hours: roughly thirty minutes to enable your system's API, then up to two more configuring your greeting, providers, visit types, and booking rules with our team.

Four things. It has to be HIPAA-compliant with a signed BAA. It has to answer every call, text, and form around the clock without dropping patients. It has to write back into your EHR so the practice works from one source of truth. And it has to hand off cleanly to a person when a call needs one.

Yes. Plans are priced per organization rather than per location, so an entire group runs under one account and one invoice. Included voice minutes and texts are pooled org-wide, so busy locations draw from the same pool as quieter ones. For 10 or more locations, ask us about enterprise pricing.